I want to book and order a transfer. How does it work?

We accept bookings via pre-paid purchase of the transfer option you would like. When purchasing this option online:

1. Choose your desired Transfer via the product page and options shown, go to online checkout and pay. Our system accepts secure, encrypted payments via most credit cards such as Visa, Mastercard and American Express.

2. Then send your tapes to Motionlink with your Order Number attached for our production reference and so we don't mix up your files. The Order Number will be sent in your Confirmation Email after payment, please check junk boxes if you cannot see it come through, or contact us. 

Send to:
408 Glenrock Parade
Tascott 2250 NSW

3. Delivery of the original tapes is at your cost, or you may arrange drop off. We recommend insurance for your tapes if the contents are valuable. This can be arranged via your delivery courier or Australia Post at the time of lodgement.

4. The delivery fee charged at the checkout is the fee which we will use to return your originals to you after the digitisation is completed. The digital files will be sent to you to Download via a link. After that time, you may decide whether to keep your original tapes.

5. If additional services are needed such as cleaning or other rectification of footage for the transfer to be successful, we will inform you beforehand. We will send an invoice upon agreement to go ahead, and once paid - your transfer will be completed.

How long does it take?
Your transfer is scheduled when we receive your original tape or disc/s. If we think your transfer will take longer than 7 days to be completed (due to other bookings), we will notify you.
What format are my files delivered in?
All prices include digitizing to Prores HQ 422 and Mpg4. All other file formats available on request, including uncompressed. We deliver your files via:
  • Cloud 
  • USB (client supplied or by Motionlink at extra cost)
  • Hard drive (client supplied or by Motionlink at extra cost)
We recommend you include a USB or Hard Drive in your package when delivering your tape/discs to us for transfer.

What payments are accepted?
We accept Visa, Mastercard and American Express via secure check out on this site.

Do you offer bulk transfers for businesses?
Yes, please contact us for bulk pricing.

What if I want to cancel my order?
You may cancel your order and receive a refund if we are informed within 48 hours of your order being placed and your tapes/discs have not arrived or we have not started the transfer process. 

What if I am not happy with the digital transfer?
Motionlink assumes no risk or liability or responsibility for the content or condition of the footage on your tapes. When they are transferred to digital file format, old tape footage may not be the best quality.You accept this upon ordering the service from us.

Can I get a refund?
Motionlink customers are generally very happy to receive and see their old tape and disc material. The transfer process allows you to see, store and protect otherwise-lost content. 

In the event you are unhappy with the outcome of your transfer, we may offer to re-transfer the footage to see if we can obtain a better result. We are unable to refund for change of mind.
A service may be available for refund if it has a major problem under NSW Fair Trading guidelines including:
  • it does not meet the specific result you asked for and can’t be easily fixed within a reasonable time
  • it would stop someone from acquiring the service it if they’d known about it
  • it’s substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and can’t easily be fixed within a reasonable time
  • it creates an unsafe situation.